Toldo terms of service

These terms are the rules for using Toldo in your Shopify store: what it does, what each plan includes, how billing works, how to cancel and who is responsible for what. By installing or using Toldo, you accept them. If you have questions, write to us at Pending: [Contact email address].

1. Who provides Toldo

Toldo is provided by Pending: [Company legal name], with its address at Pending: [Registered address] ("Toldo" or "we"). "You" are the seller or the company that installs Toldo in its Shopify store.

Registration details: Pending: [Registration number and tax ID].

2. What Toldo is

Toldo is one Shopify app with modules. The modules you see depend on your store's country:

• Mercado Libre sync, for any Shopify store: connects your Mercado Libre seller account to your store and syncs stock, prices, orders and tracking.
• CFDI 4.0 invoicing, for stores in Mexico: issues and cancels your CFDIs, such as the invoices your customers request, the global invoice (factura global) and credit notes.
• KSeF invoicing, for stores in Poland: issues your structured invoices and sends them to KSeF, Poland's national e-invoicing system.

Toldo only issues the tax documents of these modules. For example, it doesn't issue Brazilian notas fiscais (NF-e).

• Features in stages. Toldo is rolling out: we turn on its features in stages and store by store. Some, such as the sync with accounts from certain Mercado Libre countries, may not be active for you yet.
• Product changes. Features and screens may change.

3. Your account and authority

• You install Toldo from Shopify and use it inside your Shopify admin. There's no separate Toldo account: you sign in with your Shopify session.
• Whoever installs Toldo must be able to accept these terms on behalf of the store's owner, whether a person or a company.
• By installing Toldo and connecting your accounts, you authorize Toldo to act on your behalf in your store and in those accounts, as you set it up: for example, to update your listings' stock and prices, create orders in Shopify and issue your invoices.
• Control who has access to your Shopify admin and your connected accounts. What those people do in Toldo counts as done by you.
• You remain subject to Shopify's and Mercado Libre's terms, and you must comply with them when you use Toldo.

4. Plans and limits

• Every feature on every plan. Each plan covers every module and includes every feature active for your store. Plans differ only in volume, and no module is paid for separately.
• A flat price, no per-sale commission. You pay Toldo your plan's price and nothing else: no percentage of your sales, no per-order charge and no other usage fees.
• The Free plan is free and doesn't expire. It's for running your live store, not just for testing.

What counts toward each limit:

• Mercado Libre orders: each order Toldo imports into Shopify. A cart with several products (a pack) counts as one order.
• Invoices: each document Toldo issues. In Mexico, income CFDIs (CFDI de ingreso), credit notes (CFDI de egreso) and global invoices count; in Poland, invoices and corrective invoices. A global invoice counts as one invoice, even if it includes hundreds of sales.
• Test orders and test invoices don't count.
• Limits are counted per calendar month, in your store's time zone. The Plan page in Toldo shows how much you've used this month.

If you reach a limit, we don't charge anything extra and we don't switch anything off: stock and prices keep syncing, and new orders and invoices wait until next month or until you move to a bigger plan. Global invoices are the exception, because they have a legal deadline: Toldo issues them even if you've reached the limit, and they count toward it.

If you're a founding partner, the founding-partner program terms also apply. Where they set special conditions, such as your price, those conditions apply.

5. Billing, free trial and taxes

• Only through Shopify. We bill paid plans only through Shopify's billing, in US dollars (USD), every 30 days. The charge shows up on your Shopify bill.
• The listed price is the price charged, plus any applicable taxes.
• Free trial. Paid plans start with a 14-day free trial. You pay nothing during the trial, and if you cancel before it ends, you aren't charged.
• Changing plans. You change plans from the Plan page in Toldo. You approve each change to a paid plan in Shopify, just like the first charge.
• Credits. If you cancel or change plans partway through a billing period, credits for the time you didn't use follow Shopify's app billing rules.
• If your subscription stops being active in Shopify, for example because it wasn't paid, your store moves to the Free plan.

6. Price changes

• If we raise your plan's price or reduce what it includes, we'll let you know by email and in Toldo at least Pending: [Days of notice] days before the change applies to your subscription.
• If you don't agree, you can change plans or cancel before that date, with no penalty.
• Changes in your favor, such as a lower price or more volume, may apply right away.
• The founding-partner price stays fixed as set out in the program terms.

7. Cancellation and uninstalling

You can cancel whenever you want, with no penalty and no minimum term:

• From Toldo: on the Plan page, switch to the Free plan. Toldo cancels your Shopify subscription right away, and you keep using Toldo on the Free plan.
• By uninstalling Toldo: from Settings > Apps and sales channels in your Shopify admin. When you uninstall, Shopify cancels the app's charge.

Canceling takes no calls or paperwork, and after you uninstall we don't call or email you to win you back.

When you uninstall:

• Toldo stops acting on your store and your Mercado Libre accounts at once, and its access permissions are deleted.
• Pending tasks are canceled. For example, Toldo no longer issues the global invoice for the current period: issue it another way.
• Your Mercado Libre listings stay as they are, with the last stock and price sent. Toldo doesn't delete or pause them, but it no longer updates them.
• 48 hours after you uninstall, we delete all of your store's data, as the privacy policy explains (section 12). Download your invoices before you uninstall. If you reinstall Toldo before then, your data is still there, but you have to reconnect your accounts.
• Your stamped CFDIs remain valid with the SAT, and you can download them from its portal. Your invoices accepted in KSeF remain available in KSeF. Uninstalling Toldo doesn't cancel any invoice.

8. Your responsibilities

• Your tax obligations remain yours. You're responsible for the content of your invoices, such as the taxes, your customers' details and the deadlines for issuing them. Toldo checks that each invoice is well formed, not whether its tax treatment is right.
• Toldo doesn't give tax, legal or accounting advice. What we say about the law, in the app, in the documentation or in our messages, is general information and may change. Check special cases with your accountant.
• Review your operations. Review the stock, prices and orders that Toldo syncs, and the invoices it issues.
• Test invoices have no tax effect and don't replace real ones.
• Your CSD stays with the PAC. You upload it yourself on our stamping provider's portal. Its private key and password never pass through Toldo.
• We'll never ask you for your Shopify or Mercado Libre passwords, your CSD, its private key or password, or your e.firma.
• Use Toldo only for lawful purposes.

9. Third-party platforms and the PAC

• Third-party platforms. Toldo uses the Mercado Libre and Shopify interfaces with your authorization, and relies on the PAC, the SAT and KSeF to invoice. Their changes or failures can affect Toldo, and their availability is outside our control.
• No affiliation. Toldo is not affiliated with Mercado Libre or Shopify, and is not sponsored or endorsed by them. Mercado Libre and Shopify are trademarks of their respective owners.
• Stamping (timbrado). Invoices in Mexico are stamped by a certification provider (PAC) authorized by Mexico's tax authority (SAT), using your own digital seal certificate (CSD). Toldo is not a PAC. You authorize the PAC directly, with the carta manifiesto the SAT requires.
• KSeF. Invoices in Poland are sent to KSeF, which Poland's Ministry of Finance runs.

10. Availability

• No service-level guarantee. We don't offer a service-level agreement (SLA): we don't guarantee availability, response times or results. We work to fix whatever fails, and we let you know about problems that affect your account.
• To the extent the law allows, we offer Toldo as is.

11. Intellectual property and feedback

• Toldo, its code, its brand and its documentation belong to us or to those who license them to us. These terms let you use Toldo in your store while it's installed, and give you no other rights in it.
• Your data and your documents, such as your invoices, remain yours.
• We may freely use what you share with us (ideas, comments, bug reports) to improve Toldo. For that, you grant us a free, non-exclusive, worldwide, perpetual and irrevocable license, with no obligation to pay you or to give you credit.
• We don't publish your name, your store's name or your comments as a testimonial or customer case study without your written permission.
• We treat what you tell us about your business as confidential and use it only to serve you and to improve Toldo.

12. Data and privacy

• The privacy policy explains what data Toldo processes, why, who receives it and how long we keep it.
• You're the controller of your customers' personal data, and we process it on your behalf to provide the service. We don't sell data or use it for advertising.
• If your store is in the European Union, the data processing agreement (DPA) is part of these terms. On data protection matters, if the DPA and these terms differ, the DPA governs.

13. Limitation of liability

To the extent the law allows, we aren't liable for:

• indirect damages, such as lost sales or profits;
• failures or changes at Shopify, Mercado Libre, the PAC, the SAT or KSeF.

Pending: [Liability cap]

Nothing in this section limits liability that the law doesn't allow to be limited.

14. Suspension or termination

We may suspend or end your access to Toldo if:

• you use it abusively, for example to harm the service or other people;
• your plan's charges aren't paid;
• you use it for something illegal or that breaks Shopify's or Mercado Libre's terms.

Unless there's an urgent risk or the law doesn't allow it, we'll let you know first and give you a chance to fix it. If we stop offering Toldo, we'll let you know in advance so you can download your invoices. You can end these terms whenever you want by uninstalling Toldo (section 7).

15. Changes to these terms

• If we change these terms, we'll let you know by email and in Toldo at least Pending: [Days of notice] days before they apply.
• If you don't agree, you can cancel before that date, with no penalty. If you keep using Toldo after it, the new terms apply.
• Changes that only benefit you, such as more volume on a plan, may apply right away.
• Changes don't affect the founding-partner price for as long as its terms keep it fixed.

16. Governing law and jurisdiction

These terms are governed by Pending: [Governing law]. For any dispute, the parties submit to Pending: [Courts with jurisdiction].

If it applies to your store, the DPA has its own governing law and jurisdiction clause.

17. Contact

• About Toldo or these terms: Pending: [Contact email address]
• About privacy: Pending: [Privacy email address]
• We send notices about these terms to your store's email address in Shopify, or to the one you gave us.