Toldo founding-partner program terms

Version 2026-11-15. Last updated: November 15, 2026.

This English version is a courtesy translation. If it differs from the Spanish version, the Spanish version prevails. Read the Spanish version

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In this document

These terms explain how the Toldo founding-partner program works: what you get, what we ask of you and what you can expect while Toldo is rolling out. If you have questions, write to us at [Contact email address].

1. Who offers the program

The program is offered by [Company legal name and legal form], with its address at [Company address] ("Toldo" or "we"). "You" are the seller or the company taking part in the program.

2. What the program is

  • Toldo is a Shopify app that syncs your Mercado Libre seller account with your Shopify store (stock, prices, orders and shipping labels) and issues electronic invoices (CFDI 4.0) for your sales.
  • Toldo is rolling out: we turn on its features in stages and store by store. A small group of sellers, the founding partners, uses it from the start on special terms in exchange for their feedback.
  • Spots are limited. Sending an application doesn't commit you to anything and doesn't guarantee you a spot: we choose participants based on the spots available and what each stage of the rollout needs. You're part of the program once we confirm it to you in writing, for example by email.

3. Price and duration

  • Price: USD 29 a month for the Growth plan, instead of USD 39, its price after the rollout. The Growth plan includes up to 1,500 Mercado Libre orders and 1,000 CFDI a month.
  • Duration: the price stays fixed for 12 months, counted from your first charge.
  • No per-sale commission: we don't charge anything per order or per sale.
  • Charges: made through Shopify's billing, in dollars (USD), plus any applicable taxes.
  • Volume: if your operations exceed what the plan includes, we'll talk it over with you before any change.
  • After the 12 months: your subscription moves to the Growth plan's price in effect at that time or to the plan you choose. We'll let you know by email at least 30 days in advance.

4. What's included

  • The Growth plan's features, as we turn them on for your account during the rollout.
  • Setup with you: together, we connect your Mercado Libre account and your Shopify store and get the initial setup ready.
  • A direct WhatsApp line to the Toldo team.
  • A say in the roadmap: we take your priorities into account to decide what we build first. This doesn't oblige us to build a particular feature or to do so by a specific date.

5. What we ask of you

  • That you use Toldo in your store.
  • That you give us honest feedback: what works, what doesn't and what you're missing.
  • That you join a 30-minute call every two weeks during the first two months. If you can't make it one day, let us know and we'll reschedule it.

6. What you should know about the rollout

  • Features in stages. Some features may not be active at first. Before we turn on each stage in your account, we tell you what it includes.
  • No service-level guarantee. During the program we don't offer a service-level agreement (SLA): we don't guarantee availability, response times or results. We work to fix whatever fails, and we let you know about problems that affect your account.
  • Review your operations. Review the stock, prices and orders that Toldo syncs, and the invoices it issues. Your tax obligations remain yours: Toldo doesn't give tax or accounting advice.
  • Stamping (timbrado). Invoices are stamped by a certification provider (PAC) authorized by Mexico's tax authority (SAT), using your own digital seal certificate (CSD). Toldo is not a PAC.
  • Product changes. During the rollout, features and screens may change.
  • Third-party platforms. Toldo uses the Mercado Libre and Shopify interfaces with your authorization. You remain subject to their terms, and their changes or failures can affect Toldo. Toldo is not affiliated with Mercado Libre or Shopify, and is not sponsored or endorsed by them.
  • To the extent the law allows, during the program we offer Toldo as is.

7. Your feedback

  • We may freely use what you share with us (ideas, comments, bug reports) to improve Toldo. For that, you grant us a free, non-exclusive, worldwide, perpetual and irrevocable license, with no obligation to pay you or to give you credit.
  • We don't publish your name, your store's name or your comments as a testimonial or customer case study without your written permission.
  • We treat what you tell us about your business as confidential and use it only for the program and to improve Toldo.

8. Personal data

The privacy notice explains how we process the data in your application. The Toldo app, once installed on your store, has its own privacy policy.

9. Cancellation

  • You can cancel whenever you want, with no penalty: uninstall Toldo from your Shopify store, which makes Shopify cancel the subscription, or write to us at [Contact email address].
  • There's no minimum term.
  • We may end the program's activities (the calls and the direct line) by letting you know in advance. Your founding-partner price stays in place for its 12 months as long as you remain subscribed.

10. Changes to these terms

If we change these terms, we'll let you know by email before they apply. Changes don't affect your founding-partner price during its 12 months.

11. Governing law and jurisdiction

These terms are governed by [Governing law]. For any dispute, the parties submit to [Courts with jurisdiction].